FAQs
SHIPPING
How long does delivery take?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days, and shipping takes 3-7 business days.
Do you ship internationally?
Yes, we ship worldwide! International delivery times may vary depending on the destination.
How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email. You can use this to track your package on the courier’s website.
What if my package is lost or delayed?
If your order is significantly delayed or lost in transit, please contact us, and we’ll assist you.
RETURNS & EXCHANGES
What’s your return policy?
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and with tags attached.
How do I return an item?
To initiate a return, please contact us with your order details. We’ll provide instructions on how to proceed.
How long does it take to process a refund?
Once we receive your returned item, refunds are processed within 5-7 business days.
Can I exchange an item?
Yes, exchanges are subject to availability. Contact us for assistance.
ORDERS & PAYMENTS
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Is my payment information secure?
Yes, we use encrypted payment processing to ensure your details are safe.
Can I cancel or change my order?
If your order hasn’t been shipped, we may be able to cancel or modify it. Contact us as soon as possible.
PRODUCTS
Are your products ethically sourced?
Yes, we prioritize ethical sourcing and sustainability in our product selections.
How do I care for my items?
Care instructions vary by product. Please refer to the label or product description for specific guidelines.
Do you offer gift wrapping?
Currently, we don’t offer gift wrapping, but our packaging is designed to be stylish and presentable.
OTHER QUESTIONS
How can I contact customer service?
For any inquiries, please reach out through our contact page.
Do you have a loyalty program?
Yes! Stay tuned for updates on our upcoming loyalty program.
Where can I find more styling tips?
Follow us on social media for the latest trends and styling inspiration.
For any other questions, don’t hesitate to get in touch!